IT Support

We realise that when things break you want them fixed quickly and efficiently with as little pain as possible. That's why we maintain comprehensive documentation and ticket history on your environment, so you don't have to start from square one every time you call. In addition, our approach is to be the ambulance at the top of the cliff rather than the bottom putting processes, systems and training in place to prevent IT outages before they occur.

Here's a sample of what we can do.

Traditional Help Desk

Fast, friendly level 1/2 support when you log a ticket, call or email.
Most issues can be resolved remotely by an operator via admin console access or remote access to user devices.
Onsite support if the issue cannot be resolved remotely.
Onboarding and offboarding of users and devices when staff come and go.

Device Management and Support

Centralized management of laptops and phones via Intune, Google Workspace or other platforms.
Managed Operating System and application patching.
Configuration of compliance policies to keep your fleet and wider network secure.
Creation of device configuration policies to suit the needs of your business.